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Chapter: 1 -Problem: 1 >> What is the importance of interpersonal skills in the workplace?
Answer Preview: Having a broad range of interpersonal skills makes …

, Chapter: 6 -Problem: 1 >> Imagine you are leading a team meeting and you notice that a couple of team members are not contributing. What specific steps might you take to try to increase their contributions? Failure to speak up during team meeting is a common problem for many employees. Some may actually lack the ability, the highly intelligent also freeze. If we believe our peers are smarter, we experience anxiety that tem
Answer Preview: For example, the answer might begin with exercises and interviews to determine the new h…

, Chapter: 7 -Problem: 6 >> How do oral communication, written communication, and nonverbal communication differ?
Answer Preview: A primary means of conveying messages is oral comm…

, Chapter: 12 -Problem: 2 >> It occurs to you that you can also use the fire as a distress signal. When signaling with fire, how do you form the international distress signal? a. 2 fires b. 4 fires in a square c. 4 fires in a cross d. 3 fires in a line*
Answer Preview: d. 3…

, Chapter: 2 -Problem: 5 >> What are the key traits in the Big Five personality model?
Answer Preview: Extroversion sociable, gregarious, and assertive; Agreea…

, Chapter: 5 -Problem: 8 >> How can motivation theories be used to create more motivating work environments?
Answer Preview: The needs theories can be used to motivate people by first understanding th…

, Chapter: 9 -Problem: 1 >> 1. Describe some of the factors that led this situation to become an open conflict.2. Do you think this is an issue worth generating conflict over? What are the potential costs and benefits of Matt and Peter having an open discussion of the issues? There has long been a debate about the impacts of a clean desk policy and the order it can bring compared to a clutter desk policy and its acknowledged
Answer Preview: 1. Lack of communication about the issue Relations…

, Chapter: 10 -Problem: 2 >> What are the functional effects of organizational culture on people and the organization?
Answer Preview: Culture defines the boundary between one organization and others. I…

, Chapter: 9 -Problem: 3 >> If the candidate were hired at the reduced rate she proposed, how might the situation play out over the next year when she gets to know the organization and pay standards better?
Answer Preview: Some will argue that the candidate will f…

, Chapter: 15 -Problem: 4 >> 1. Do the new collective bargaining rules for federal public service unions introduced by the federal government represent an abuse of government power? Why or why not?2. Have any negotiation or communication errors been made by the government or by the unions in relation to federal sick leave reform? If yes, what are they? This case revolves around proposed changes to the federal public service e
Answer Preview: 1. The fact is that in Canada union membership is going down. …

, Chapter: 12 -Problem: 2 >> You have an autographed CD by Sam Roberts and put it up for sale on eBay. So far, the highest bid is $74.50. A friend has offered you $100 for the CD, commenting that he could get $150 for it on eBay in a year. You know this is highly unlikely. Should you sell your friend the CD for what he offered ($100)? Do you have an obligation to tell your friend you have listed your CD on eBay?
Answer Preview: Probably not. An obligation is migh…

, Chapter: 1 -Problem: 3 >> Suppose Tom told you he grew a beard as part of his personal religion. Do you think that announcement would change how you talk to Tom about the issue?
Answer Preview: The introduction of a religious dimension to the situation in …

, Chapter: 9 -Problem: 2 >> What are the three types of conflict
Answer Preview: The types of conflict: Task conflict r…

, Chapter: 11 -Problem: 3 >> What are the central tenets and main limitations of behavioural theories of leadership?
Answer Preview: The failures of early trait studies led researchers in the late 1940s through the 1960s to wonder wh…

, Chapter: 3 -Problem: 2 >> How would you react if you learned one of your employees posted unflattering comments about you as a manager? Would your reaction be any different if the employee posted unflattering comments about you as a person?
Answer Preview: You may interpret this question as relating to cyber bullyin…

, Chapter: 15 -Problem: 3 >> 1. Why do you think Peter’s direct reports kept quiet about the “work from home” directive for as long as they did? Why did some of them eventually decide to inform management?2. Do you think this situation would have played out if the organization had a more formal structure in place? Why or why not?3. Do you think the lapse in Peter’s ethical behaviour indicates a broader problem with the firm’s
Answer Preview: 1. In the first place, it is human nature to view Fridays as almost the week end and most of us woul…

, Chapter: 14 -Problem: 3 >> Drawing on Kotter’s eight-step plan for implementing change, how might the station have handled its planned change differently?
Answer Preview: The station management could have fully explained the reason for the desired change including the ne…

, Chapter: 1 -Problem: 1 >> Apple, as well as thousands of other North American companies, are moving their manufacturing operations overseas resulting in a direct loss of more than 20,000 jobs in the US alone and this loss is not temporary. At the first glance, this transfer of jobs seems to hinge on the difference in wages. However, a deeper look seems to point to the intrinsic characteristics of the labour forces availabl
Answer Preview: Apples decision to manufacture its products in China using input…

, Chapter: 7 -Problem: 3 >> Organizations are taking steps to protect themselves from what employees might be doing on their BYOD devices through allowing only approved computer programs and stricter policies, but no federal regulations protect employees from these. What ethical initiatives might organizations adopt to make this situation fair for everyone?
Answer Preview: In order for organizations to protect themselves they may encroach on …

, Chapter: 12 -Problem: 10 >> You decide to eat some insects. Which insects should you avoid? a. Adults that sting or bite b. Caterpillars and insects that have a pungent odor c. Hairy or brightly colored ones. d. All of the above*
Answer Preview: d. A…

, Chapter: 3 -Problem: 1 >> What is the difference between Rokeach’s terminal and instrumental values?
Answer Preview: Values are basic convictions on how to conduct yourself or how to liv…

, Chapter: 11 -Problem: 10 >> What challenges do we face in understanding leadership?
Answer Preview: At the organizational level, rightly or wrongly, we see leaders as bei…

, Chapter: 15 -Problem: 2 >> 1. Does Julie’s case differ from other well know corporate frauds (e.g. Bernie Madoff, Enron, etc.)? If so, what can this case teach us about ethical decision-making behaviours that the other cases do not?2. Did the workplace environment or corporate culture contribute to Julie’s ability to rationalize her fraudulent activities? Did these factors contribute to her decision to stop committing fraud
Answer Preview: 1. This case differs from those mentioned in the scale only. In Julies case the amounts were small a…

, Chapter: 12 -Problem: 5 >> You have discovered that one of your closest friends at work has stolen a large sum of money from the company. Would you do nothing? Go directly to an executive to report the incident before talking about it with the offender? Confront the individual before taking action? Make contact with the individual with the goal of persuading that person to return the money?
Answer Preview: Arguments can be made for almost all of the listed options except the do noth…

, Chapter: 11 -Problem: 6 >> What leadership roles are available to nonmanagers?
Answer Preview: There are several approaches to being a leader even if one does not have a formal pos…

, Chapter: 13 -Problem: 3 >> What are the characteristics of a matrix organization?
Answer Preview: A matrix structure is one that creates dual lines of au…

, Chapter: 3 -Problem: 3 >> What are the values that are unique to Canadian culture?
Answer Preview: Canada is a multicultural country, and there are a number of groups that contribute to it…

, Chapter: 11 -Problem: 7 >> What is authentic leadership?
Answer Preview: Authentic leadership is a style based on trust. Authentic leaders …

, Chapter: 8 -Problem: 5 >> What does it mean to be empowered? What factors lead to empowerment?
Answer Preview: Empowerment is the freedom and the ability of employees to make decisions and co…

, Chapter: 12 -Problem: 5 >> Next, you decide to build a shelter for the evening. In selecting a site, what do you not have to consider? a. It must contain material to make the type of shelter you need. b. It must be free from insects, reptiles, and poisonous plants. c. It must be large enough and level enough for you to lie down comfortably. d. It must be on a hill so you can signal rescuers and keep an eye on your surroundi
Answer Preview: d. It must be on …

, Chapter: 3 -Problem: 5 >> What are the key attitudes that affect organizational performance? In what ways are these attitudes alike? What is unique about each?
Answer Preview: Job satisfaction: a positive feeling about the job resulting from an evaluation of its characteristi…

, Chapter: 13 -Problem: 1 >> What are the seven key elements that define an organization’s structure?
Answer Preview: An organizational structure defines how job tasks are formally divi…

, Chapter: 12 -Problem: 8 >> You come across a fast-moving stream. What is the best way to cross it? a. Find a spot downstream from a sandbar as the water will be calmer. b. Build a bridge. c. Find a rocky area, as the water will be shallow and you will have hand- and footholds. d. Find a level stretch where it breaks into a few channels.
Answer Preview: d. Find a le…

, Chapter: 3 -Problem: 4 >> What are the three components of an attitude? Are these components related or unrelated?
Answer Preview: Cognitive component the description or belief of the way things are. Affective …

, Chapter: 12 -Problem: 9 >> After walking for about an hour, you feel several spiders in your pants. You don’t feel any pain, but you realize some spider bites are painless. Which of these spider bites is painless? a. Black Widow b. Brown Recluse c. Wolf Spider d. Harvestman (Daddy Longlegs)
Answer Preview: b. …

, Chapter: 3 -Problem: 10 >> What are the benefits of cultural intelligence?
Answer Preview: Cultural intelligence, or CQ, is defined as the seemingly natu…

, Chapter: 7 -Problem: 7 >> What potential problems underlie cross-cultural communication? How can they be overcome?
Answer Preview: Researchers have identified four specific problems related to language difficulties in cross-cultura…

, Chapter: 13 -Problem: 5 >> What are the effects of downsizing on organizational structure and employees?
Answer Preview: The obvious effect of downsizing is that people lose their jobs. O…

, Chapter: 1 -Problem: 1 >> This exercise illustrates the people side of big data and how this new emerging technology requires people to make it work. Computer scientists and data analysts require interpersonal skills to succeed in the workplace. Moreover, many of the problems solved or the opportunities realized through big data are related to people and human factors as explored in OB. The exercise should help students re
Answer Preview: Answers about what big data might be appropriate for OB …

, Chapter: 9 -Problem: 1 >> If the human resources manager were to coach the applicant to request a higher salary, would the coaching work against the interest of the organization? Is it the responsibility of the human resources manager to put the organization’s financial interests first?
Answer Preview: Those with a position that this violated the client …

, Chapter: 9 -Problem: 1 >> What is the conflict?
Answer Preview: Conflict occurs when one party perceives that another party's act…

, Chapter: 15 -Problem: 7 >> 1. How would you explain the abrupt change in Elisa’s customer service behaviour? Outline what has happened to her motivation using expectancy and equity theories.2. Could Elisa’s employer have anticipated the impact that cancelling the directorship interview might have on her future performance? What should her employer have done differently?3. Elisa raised concern about being shut out of the dir
Answer Preview: 1. Elisas ongoing communication and support for the customers of Kium was in large part motivated with the expectation that in not too distant future …

, Chapter: 4 -Problem: 5 >> Why do equity and fairness matter in the workplace?
Answer Preview: When employees feel fairly treated, they respond in po…

, Chapter: 12 -Problem: 4 >> Assume that you are the manager at a gaming company, and you are responsible for hiring a group to outsource the production of a highly anticipated new game. Because your company is a giant in the industry, numerous companies are trying to get the bid. One of them offers you some kickbacks if you give that firm the bid, but ultimately, it is up to your bosses to decide on the company. You don’t me
Answer Preview: Withholding the truth and lying are equally as bad. In the exampl…

, Chapter: 10 -Problem: 5 >> How can an ethical organizational culture be created?
Answer Preview: An ethical organization can be created with the support of a visible rol…

, Chapter: 1 -Problem: 5 >> Why do few absolutes apply to OB?
Answer Preview: Human beings are complex and there are few universal principles that explain …

, Chapter: 8 -Problem: 2 >> What are the five bases of power?
Answer Preview: Coercive power: a power base dependent on fear of negative results valuable. Reward power: com…

, Chapter: 1 -Problem: 1 >> What do you think are the concerns for the company regarding Tom’s facial hair? Should they care about his appearance?
Answer Preview: You will likely make a strong case in favour of facial …

, Chapter: 12 -Problem: 1 >> You are negotiating a contract with a potentially very large customer whose representative has hinted that you could almost certainly be assured of getting his business if you gave him and his wife an all-expenses-paid cruise to the Caribbean. You know the representative’s employer would not approve of such a “payoff,” but you have the discretion to authorize such an expenditure. What would you do
Answer Preview: This size of a gift is clearly a bribe, and most cor…

, Chapter: 7 -Problem: 1 >> What are the key parts of the communication process, and how do you distinguish formal from informal communication?
Answer Preview: The communication process relays a message from a sender, by way of some channel, to a receiver who …

, Chapter: 6 -Problem: 5 >> How do group norms influence an individual’s behaviour?
Answer Preview: Group norms tell employees what they should and should not d…

, Chapter: 8 -Problem: 1 >> 1. If you were Samantha Parks, how would you prioritize which projects or parts of projects to delegate? 2. In explaining what makes her decisions hard, Parks said, “I hire good people, creative people, to run these projects, and I worry that they will see my oversight and authority as interfering with their creative process.” How can she deal with these concerns without giving up too much control
Answer Preview: 1. If Ms. Parks work was the reason the client came to her firm, then she should be the pr…

, Chapter: 3 -Problem: 1 >> Do you think employees have a right to say what they want to about their organizations online, as opposed to in private?
Answer Preview: You will likely argue they have a right to do whatev…

, Chapter: 1 -Problem: 4 >> Why is the systematic study of value to OB?
Answer Preview: Most people learn human behaviour through their own i…

, Chapter: 12 -Problem: 6 >> What are the four criteria used in making ethical decisions, and how do they differ?
Answer Preview: Utilitarianism: decisions are made solely on the basis of their outcomes or consequences. The focus …

, Chapter: 12 -Problem: 7 >> After getting some sleep, you notice that the night sky has cleared, and so you decide to try and find your way back to base camp. You believe you should travel north and can use North Star for navigation. How do you locate the North Star? a. Hold your right hand up as far as you can and look between your index and middle fingers. b. Find Sirius and look 60 degrees above it and to the right. c. Lo
Answer Preview: c. Look for th…

, Chapter: 3 -Problem: 8 >> What are the four employee responses to job dissatisfaction?
Answer Preview: Exit: behavior directed toward leaving the organization, including looking for a new position as wel…

, Chapter: 6 -Problem: 1 >> Define group and team. What are the different types of teams?
Answer Preview: A group may just be individuals that are together. A work g…

, Chapter: 4 -Problem: 9 >> What is the essence of what we know about motivating employees?
Answer Preview: Motivation theories can be summarized by five essential facts: Recognize individu…

, Chapter: 14 -Problem: 2 >> 1. What types of organizational changes would you advise Japanese electronics managers to consider?2. How do you think Japanese demographic trends have been a factor in the innovation problem? Japan is an ancient country of many traditions and the country’s culture makes it difficult to realign to globalization. Japan was at the pinnacle of home consumer electronics industry from the 1970s to the
Answer Preview: 1. Most will probably suggest that Japanese companies focus on a narr…

, Chapter: 5 -Problem: 5 >> What are the main ways that jobs can be redesigned? In your view, in what situations would one of the methods be favoured over the others?
Answer Preview: Job rotation the periodic shifting of a worker from one task to another; job enla…

, Chapter: 12 -Problem: 3 >> You are very thirsty. You go to a nearby stream and collect some water in the small metal cup you have in your backpack. How long should you boil the water? a. Fifteen minutes b. A few seconds c. One hour d. Depends on the altitude
Answer Preview: d. De…

, Chapter: 12 -Problem: 4 >> How effective are interacting groups, brainstorming, and the nominal group technique?
Answer Preview: As Exhibit 12-4 indicates, an interacting grou…

, Chapter: 5 -Problem: 1 >> Is CEO pay a problem?
Answer Preview: No, this represents a classic economic response to a situation in which the demand is gr…

, Chapter: 8 -Problem: 2 >> One writer commented that these acts of bending behavior to suit those in power remind “anyone who is under pressure to carry out orders from ‘above’ to constantly question the validity and prudence of what they’re being asked to do.?” Why don’t we do this more often?
Answer Preview: Many will probabl…

, Chapter: 4 -Problem: 6 >> How is organizational justice a refinement of equity theory?
Answer Preview: The equity theory says that employees compare their ratios of outcomes-to-inputs of relevan…

, Chapter: 8 -Problem: 3 >> Why do some individuals resist the effects of power more strongly than others?
Answer Preview: Again, you will respond to this question in different wa…

, Chapter: 11 -Problem: 9 >> What is servant leadership? How does it make a difference in organizations?
Answer Preview: Servant leaders go beyond self-interest and focus on helping follow…

, Chapter: 1 -Problem: 6 >> What workplace challenges provide opportunities to apply OB concepts?
Answer Preview: OB offers managers specific insights and opportunities to improve manager…

, Chapter: 13 -Problem: 2 >> What are the characteristics of a bureaucracy, and how does it differ from a simple structure?
Answer Preview: A bureaucracy is a complex structure that is comprised of highly operating routine tasks achieve…

, Chapter: 12 -Problem: 4 >> You are also very hungry, so you decide to eat what appear to be edible berries. When performing the Universal Edibility Test what should you do? Do not eat for 2 hours before the test. a. If the plant stings your lip, confirm the sting by holding it under your tongue for 15 minutes. b. If nothing bad has happened 2 hours after digestion, eat half a cup of the plant and wait again. c. Separate the
Answer Preview: c. Separate the p…

, Chapter: 12 -Problem: 6 >> In the shelter that you built, you notice a spider. You heard from a fellow hiker that black widow spiders populate the area. How do you identify a black widow spider? a. Its head and abdomen is black; its thorax is red. b. It is attracted to light. c. It runs away from light. d. It is a dark spider with a red or orange marking on the female's abdomen.
Answer Preview: d. It is a dark …

, Chapter: 9 -Problem: 3 >> What are the three loci of conflict?
Answer Preview: The loci of conflict: Dyadic confli…

, Chapter: 11 -Problem: 8 >> What are the requirements of ethical leadership?
Answer Preview: Ethical leadership includes both the processes by which a leader uses hi…

, Chapter: 14 -Problem: 2 >> What are the similarities and differences among the four main approaches to managing organizational change?
Answer Preview: The main approaches are Lewins Three-Step Model, Kotters Eight-…

, Chapter: 3 -Problem: 3 >> Do you feel it is acceptable to post comments anonymously, or do you think people should include their names? Why or why not?
Answer Preview: Emotional intelligence may b…

, Chapter: 3 -Problem: 7 >> What outcomes does job satisfaction influence? What implications do the consequences of job satisfaction have for management?
Answer Preview: Job satisfaction influences the following OB issues: prod…

, Chapter: 12 -Problem: 3 >> Your company policy on reimbursement for meals while travelling on company business is that you will be repaid for your out-of-pocket costs, which are not to exceed $50 a day. You don’t need receipts for these expenses—the company will take your word. When travelling, you tend to eat at fast-food places and rarely spend in excess of $15 a day. Most of your colleagues submit reimbursement requests
Answer Preview: The actual cost of the meals should probably be put …

, Chapter: 15 -Problem: 1 >> 1. Do you think that Rhett is Machiavellian and a narcissist? Why or why not?2. Assuming that Rhett is Machiavellian and a narcissist, what is the most effective way to minimize the negative effect he can have on other employees?3. How has the organization’s culture contributed to the toxic subculture that seems to be developing in the sales department? What can management do to foster an organiza
Answer Preview: 1. You related to their experiences with different personality types as well as their own personalit…

, Chapter: 3 -Problem: 2 >> What are Hofstede’s value dimensions for assessing cultures?
Answer Preview: Hofstedes framework for assessing cultures includes …

, Chapter: 15 -Problem: 9 >> 1. Identify some of the problems likely to occur in a boundaryless organization such as Newskool Grooves. What are the advantages of boundaryless organizations?2. Consider some of the cultural issues that will affect a company operating in various parts of the world. What actions would you take to ensure that Newskool’s different offices work effectively with one another?3. Based on what you know
Answer Preview: 1. One obvious problem would be communication between the various sites as well as the cultural issues of communication between the various countries. The boundaryless organization seeks to eliminate …

, Chapter: 9 -Problem: 4 >> What are the conditions that lead to conflict?
Answer Preview: Communication can be a source of conflict through semantic difficulties, misunderstandi…

, Chapter: 4 -Problem: 8 >> What are some of the ethical issues with motivation theories?
Answer Preview: It could be argued that all the motivational theories consist …

, Chapter: 15 -Problem: 6 >> 1. Should Nicholas have promoted Paul? Why or why not?    2  What are Nicholas’ legal responsibilities to Paul in this situation?3  What are Nicholas’ ethical responsibilities to Paul in this situation? How does that balance with Nicholas’ responsibilities to Paul’s would-be-co-workers?4. If Paul were to be promoted, what strategies could Nicholas use to help Paul achieve success in his new role?
Answer Preview: 1. Those with direct experience in the workplace with disabled employees might offer a different view of those who do not have similar experience. The…

, Chapter: 15 -Problem: 5 >> 1. What aspects of the organizational culture in the RCMP may be contributing to its problems with wide-spread sexual harassment allegations?2. Do the alleged claims of sexual harassment point to a leadership problem? Why or why not?3. Devise a plan to manage a culture of change at the RCMP. What resistance might you encounter and how could you overcome it? This case study analyzes how organizatio
Answer Preview: 1. The cultural dimension of aggressiveness directly contributes to the problem as it focuses on emp…

, Chapter: 7 -Problem: 2 >> How does channel richness underlie the choice of communication?
Answer Preview: Channels differ in their capacity to convey information. Some are rich in that they have the …

, Chapter: 12 -Problem: 1 >> The first thing you decide to do is to build a fire. However, you have no matches, so you use the bow-and-drill method. What is the bow-and-drill method?a. A dry, soft stick is rubbed between one’s hands against a board of supple green wood.b. A soft green stick is rubbed between one’s hands against a hardwood board.c. A straight stick of wood is quickly rubbed back-and-forth against a dead tree.d
Answer Preview: d. Two sticks (on…

, Chapter: 1 -Problem: 2 >> What is organizational behaviour (OB)?
Answer Preview: OB is a field of study that investigates the i…

, Chapter: 12 -Problem: 5 >> What is creativity, and what is the three-stage model of creativity?
Answer Preview: Exhibit 12-5 shows the three-stage model of …

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5 Reviews for Organizational Behavior Concepts, Controversies, Applications Textbook Questions And Answers