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Chapter: 4 -Problem: 15 >> How does the newsvendor model allow the service firms to evaluate capacity decisions?
Answer Preview: N ewsvendor analysis allow…

, Chapter: 9 -Problem: 13 >> How does increasing and decreasing the smoothing constant ? in a single exponential smoothing model affect the forecast?
Answer Preview: A larger smoothing constant …

, Chapter: 4 -Problem: 12 >> How can queuing theory be used to help evaluate capacity decisions for service providers?
Answer Preview: Queuing theory shows the relatio…

, Chapter: 13 -Problem: 13 >> What does the S curve describe in project management?
Answer Preview: The S curve conceptually shows how …

, Chapter: 9 -Problem: 15 >> Briefly describe the concept of bias as it relates to forecasting.
Answer Preview: Bias tells us whether we tend to forecast too high or too low. Hence bias can be …

, Chapter: 3 -Problem: 12 >> What is the purpose of process mapping?
Answer Preview: Process mapping i…

, Chapter: 5 -Problem: 3 >> If four service representatives are employed, can the company attain its stated goal related to waiting time during the busiest period?
Answer Preview: Four service representati…

, Chapter: 4 -Problem: 10 >> What trade-offs are generally made when making capacity decisions?
Answer Preview: Capacity decisions are la…

, Chapter: 15 -Problem: 10 >> What distinguishes a variable from an attribute? Provide an example of both a variable and an attribute characteristic.
Answer Preview: A variable is a continuous measureme…

, Chapter: 2 -Problem: 13 >> How does aligning strategic levels help make strategy execution more effective?
Answer Preview: Aligning strategic levels ens…

, Chapter: 13 -Problem: 15 >> Why do project teams expedite project tasks?How is task expediting accomplished?
Answer Preview: Project teams expedite tasks in or…

, Chapter: 3 -Problem: 11 >> How does batch production differ from a job shop?
Answer Preview: Batch production facilities produ…

, Chapter: 3 -Problem: 1 >> What is meant by design? How is it different from continuous design?
Answer Preview: Design is a process of applying imagination …

, Chapter: 14 -Problem: 15 >> Do you agree with the NIST definition of customer-driven excellence in the chapter?Can an overemphasis on customer-driven excellence make a company too reactive instead of proactive? Explain.
Answer Preview: Generally speaking, it is good to be responsive to customer…

, Chapter: 7 -Problem: 2 >> What is strategic sourcing?
Answer Preview: Strategic sourcing is defined …

, Chapter: 10 -Problem: 2 >> What is meant by a service level from an inventory perspective?
Answer Preview: Service level for any item is the probability that an item will be available in stock for …

, Chapter: 15 -Problem: 1 >> Briefly describe statistical process control.
Answer Preview: Statistical process control is the application of st…

, Chapter: 7 -Problem: 12 >> What is spend analysis, and what questions can it help answer?
Answer Preview: Spend analysis is a review of a firms entire set of purchases a…

, Chapter: 14 -Problem: 14 >> How does customer contact make service quality difficult to manage?Give examples.
Answer Preview: Customer contact makes services quality difficult to manage by inducing variati…

, Chapter: 7 -Problem: 1 >> What explains the shift of the procurement function in organizations from a low-level task to a higher-level strategic focus?
Answer Preview: Strategic sourcing managers have demonstrat…

, Chapter: 1 -Problem: 6 >> What is process improvement, and how is it related to customer needs?
Answer Preview: Process improvement is a proactive effort t…

, Chapter: 15 -Problem: 14 >> Is there a difference between a defect and a defective?Briefly explain the two terms as they relate to statistical process control.
Answer Preview: A defect is an irregularity or …

, Chapter: 13 -Problem: 9 >> What is scope creep? How is scope creep detrimental to a project?
Answer Preview: Scope creep occurs when the goals …

, Chapter: 9 -Problem: 12 >> How does a weighted moving average forecast differ from a simple moving average forecast?
Answer Preview: The weighted moving average (WMA) is simila…

, Chapter: 15 -Problem: 5 >> What is meant by process stability in statistical process control?
Answer Preview: If a process has process stab…

, Chapter: 11 -Problem: 10 >> What is a bottleneck? Why is it important to know the bottleneck when evaluating capacity?
Answer Preview: A bottleneck is the department, process step, or machin…

, Chapter: 2 -Problem: 12 >> How do firms ensure that execution of strategic plans is effective?
Answer Preview: When supply chain managers sel…

, Chapter: 8 -Problem: 11 >> To increase the likelihood of a successful negotiation, where should most of the effort be devoted?
Answer Preview: Approximately ninety percent of the time should be devoted to preparati…

, Chapter: 3 -Problem: 2 >> Discuss some well designed products. What positive attributes do they have from a design perspective?
Answer Preview: A good product design will first identify a need that will improve the life of …

, Chapter: 9 -Problem: 8 >> What is the objective of collaborative planning, forecasting, and replenishment?
Answer Preview: The objective of CPFR i…

, Chapter: 1 -Problem: 12 >> In what fundamental way do information flows differ from monetary and product flows in a supply chain?
Answer Preview: Information flows are fundamentally differen…

, Chapter: 7 -Problem: 5 >> The role of purchasing organizations has changed over the years. What has been the focus of the purchasing organization since 2000?
Answer Preview: The focus has been on providing a competitive adva…

, Chapter: 14 -Problem: 13 >> Is ISO 9000 a good model for improvement, or is it responsible for the “bureaucratization of quality?”Explain.
Answer Preview: ISO 9000 is not inherently a model for improvement; it does push continual improvement of a…

, Chapter: 16 -Problem: 8 >> How do Shingo’s seven wastes help firms to improve processes?
Answer Preview: The seven wastes identified by Shingo are: 1. Overproduction 2. Waiti…

, Chapter: 14 -Problem: 1 >> Why do you think Chipotle has come to the point where it is now in crisis due to the E. coli outbreak?-
Answer Preview: The E. coli outbreak happened in the year 2015 in Seattle, Washington. Five cases were reported. Nex…

, Chapter: 7 -Problem: 7 >> Briefly describe how it is possible for a small change in the cost of purchased goods and services to have a more significant effect on profits than a large change in sales.
Answer Preview: Savings in the purchasing of materials …

, Chapter: 10 -Problem: 14 >> What is the difference between a service level and a stockout?
Answer Preview: The service level is the probability that a customer wil…

, Chapter: 6 -Problem: 14 >> How does servitization redefine the firm’s relationship with its customers?
Answer Preview: Under servitization a firm moves f o…

, Chapter: 11 -Problem: 3 >> In sales and operations planning, what is meant by the terms aggregation and disaggregation?
Answer Preview: Aggregation refers to seeing the high-level overview of planning that involv…

, Chapter: 12 -Problem: 12 >> What is consolidation warehousing? When (under what circumstances) is consolidation warehousing most helpful?
Answer Preview: Consolidation warehousing takes small shipments and com…

, Chapter: 15 -Problem: 3 >> Briefly describe what is meant by random variation in statistical process control.
Answer Preview: Random variation centers on a mean an…

, Chapter: 8 -Problem: 10 >> What are some - alternative sources for identifying potential suppliers?
Answer Preview: Alternate sources include curre…

, Chapter: 4 -Problem: 14 >> In waiting lines, sometimes technological advances cannot make it easier to manage queues. How can psychology help with this problem?
Answer Preview: Psychology can help imp…

, Chapter: 16 -Problem: 14 >> What is SMED? How is SMED related to small lot production?
Answer Preview: SMED stands for single minute exchange of d…

, Chapter: 2 -Problem: 7 >> How does a firm know which capabilities they should create and foster?
Answer Preview: Companies should focus on those …

, Chapter: 6 -Problem: 2 >> Is CRM primarily focused on upstream or downstream activities in the supply chain?
Answer Preview: CRM is primari…

, Chapter: 14 -Problem: 2 >> What has Chipotle done to improveor worsen its situation since this book was published? Support your answer with references.
Answer Preview: Some of the more recent steps implemented by Chipotle include changing the top leadership of t…

, Chapter: 13 -Problem: 16 >> Draw the network diagram for the project.
Answer Preview: A B …

, Chapter: 3 -Problem: 10 >> Under what circumstances would a process layout be preferred to a product layout?
Answer Preview: You will most likely use …

, Chapter: 6 -Problem: 1 >> Briefly describe the purpose of customer relationship management (CRM).
Answer Preview: The purpose of CRM is to establish mutu…

, Chapter: 13 -Problem: 18 >> Identify the project’s critical path.
Answer Preview: B,…

, Chapter: 14 -Problem: 3 >> Refer again to Table 13.1. Why do you think Chipotle has gotten so much bad press?What additional steps should it take to improve?
Answer Preview: Looking at Table 13 1, which discusses Garvins dimensions of product quality, it is clear th…

, Chapter: 9 -Problem: 9 >> In what situations might judgmental or experiential forecasting be appropriate?
Answer Preview: Sometimes managers need forecasting methods whe…

, Chapter: 6 -Problem: 10 >> What is a service poka yoke?
Answer Preview: The idea behind service …

, Chapter: 14 -Problem: 8 >> Joseph Juran’s approach is more strategy-based than other approaches. Is it a better approach than Deming’s? Why or why not?
Answer Preview: Jurans approach is not better than Demings but, as in all applications, is contingent upon the ci…

, Chapter: 6 -Problem: 5 >> How is customer loyalty related to value?
Answer Preview: Customer loyalty comes from meeting cus…

, Chapter: 11 -Problem: 12 >> In what ways can capacity be increased in the short - term?
Answer Preview: When increasing capacity in the short …

, Chapter: 3 -Problem: 7 >> What is the major difference between basic research and applied research?
Answer Preview: Basic research is theoretical e…

, Chapter: 8 -Problem: 1 >> What advantages result from developing strong links with suppliers in the supply chain?
Answer Preview: Strong links based on trust with supplie…

, Chapter: 15 -Problem: 7 >> What is meant by a random sample?
Answer Preview: A random sample means a sam…

, Chapter: 6 -Problem: 6 >> How does the uniqueness of each customer present a challenge to customer relationship management?
Answer Preview: All service businesses must accommo…

, Chapter: 10 -Problem: 13 >> In a continuous review inventory system, what is meant by lead time? How is it different from an inventory cycle?
Answer Preview: Lead time is the time from placi…

, Chapter: 15 -Problem: 9 >> What is an inspection ratio, and what role does it play in statistical process control?
Answer Preview: The inspection ratio is the ratio betwee…

, Chapter: 2 -Problem: 9 >> How do relationships create sustained, competitive advantage for firms?
Answer Preview: Relationships can be leverage…

, Chapter: 6 -Problem: 3 >> What are the differences between internal and external customers?
Answer Preview: Internal customers exist wit…

, Chapter: 10 -Problem: 12 >> How is the reorder decision made in a continuous review inventory system?
Answer Preview: Continuous review systems invol…

, Chapter: 8 -Problem: 3 >> What is meant by a specification as it relates to supplier management?
Answer Preview: We call the description of what is neede…

, Chapter: 13 -Problem: 12 >> What role does the beta distribution play in calculating expected task times and task variances in project management? Distribution The word "distribution" has several meanings in the financial world, most of them pertaining to the payment of assets from a fund, account, or individual security to an investor or beneficiary. Retirement account distributions are among the mo
Answer Preview: The beta distribution represent…

, Chapter: 1 -Problem: 4 >> What is meant by a process? Why do business students need to understand processes?
Answer Preview: Processes are the means by which …

, Chapter: 16 -Problem: 1 >> Within an organization, what is meant by change management?
Answer Preview: Change management is the process …

, Chapter: 16 -Problem: 17 >> What options do you think are available to Susan?
Answer Preview: Susans plant may benefit greatly by implement…

, Chapter: 13 -Problem: 3 >> What is the student problem, and how does it relate to project management?
Answer Preview: The student problem is the problem of p…

, Chapter: 7 -Problem: 6 >> Researchers who study procurement state that its role in organizations is moving from a purely tactical function focused on cost savings to becoming a strategic contributor. In what ways is procurement becoming more strategic-minded?
Answer Preview: Procurement is becoming more strat…

, Chapter: 1 -Problem: 15 >> Why are many colleges and universities seeing an increase in the number of students who are interested in studying SC&O management?
Answer Preview: The increase in the number of students interested in supply chain management is due to recent u…

, Chapter: 1 -Problem: 5 >> What are the phases involved with process design? How can process design be expedited?
Answer Preview: The phases of process design are…

, Chapter: 15 -Problem: 11 >> What are statistical process control charts used for? What do they consist of?
Answer Preview: Statistical process control charts a…

, Chapter: 12 -Problem: 3 >> What is meant by the term logistics sustainability ? How are companies pursuing sustainability?
Answer Preview: Logistics sustainability initiatives are environme…

, Chapter: 9 -Problem: 14 >> Under what circumstances would double exponential smoothing be preferred to single exponential smoothing in forecasting?
Answer Preview: Double exponential smoothing gets closer to …

, Chapter: 11 -Problem: 9 >> What is capacity? In what ways do capacity decisions affect a company’s performance?
Answer Preview: Capacity is the productive capability of a f…

, Chapter: 8 -Problem: 6 >> Identify some general steps that can help achieve the full benefits of collaboration.
Answer Preview: Collaboration implies working together and …

, Chapter: 12 -Problem: 9 >> How does derived demand compromise the integrity and effectiveness of the logistics system?
Answer Preview: When derived demand (or imaginary demand) is introduce…

, Chapter: 2 -Problem: 6 >> What is the difference between a company’s core competency and a skill that the company is really good at doing?
Answer Preview: Core competencies are those capabilities that tie most cl…

, Chapter: 8 -Problem: 5 >> Under what circumstances should a collaborative supplier relationship be pursued?
Answer Preview: A manager should seek out a collaborative …

, Chapter: 11 -Problem: 11 >> Briefly discuss the concept of best operating level. What might happen if a firm’s production exceeds the best operating level?
Answer Preview: The best operating level is the rate of capac…

, Chapter: 7 -Problem: 11 >> What is the preferred strategy for managing critical items?
Answer Preview: The best strategy for critical it…

, Chapter: 16 -Problem: 6 >> What is meant by the term muda? Why is reducing muda a focus of lean/Six Sigma management?
Answer Preview: Muda means waste. Redu…

, Chapter: 9 -Problem: 6 >> How is a trend different from a seasonal pattern in a time series?
Answer Preview: A trend is the average rate of chan…

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12 Reviews for Managing Supply Chain And Operations An Integrative Approach Textbook Questions And Answers