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Chapter: 2 -Problem: 4 >> Describe the process that companies use to make sense of their changing environments.
Answer Preview: Managers use a three-step process to make sense of extern…

, Chapter: 7 -Problem: 6 >> Explain how to successfully prepare workers for international assignments.
Answer Preview: Many expatriates return prematurely from internatio…

, Chapter: 8 -Problem: 2 >> Describe the departmentalization approach to organizational structure.
Answer Preview: The five traditional departmental structures are functional, product, customer, …

, Chapter: 8 -Problem: 7 >> Describe the methods that companies are using to redesign external organizational processes (i.e., interorganizational processes).
Answer Preview: Organizations are using modular and virtual organizations to change interorganizatio…

, Chapter: 13 -Problem: 1 >> In a day when companies use Twitter and Facebook to communicate, Teresa Carleo of Plant Fantasies is a throwback—she doesn’t use social media or email. Instead, leaders at Plant Fantasies tailor the communication methods they use to the situation they are in. Not all communication channels are equally suited for each situation. A quick tweet might be a great way to communicate with a landscaper,
Answer Preview: 1. Both Carleo and Martucci feel that face-to-face communication is ideal for reaching out to custom…

, Chapter: 8 -Problem: 1 >> Describe the difference between organizational structure and organizational process.
Answer Preview: Like a successful architect, a successful company must constantly examine it…

, Chapter: 9 -Problem: 1 >> What are the advantages and disadvantages of teams?
Answer Preview: The major advantages are: increased customer satisfaction; improved product a…

, Chapter: 7 -Problem: 1 >> Discuss the impact of global business and the trade rules and agreements that govern it.
Answer Preview: Today, there are more than 104,000 multinational corporations worldwide; just 9 percent are based in …

, Chapter: 12 -Problem: 4 >> Describe how path?goal theory works.
Answer Preview: Pathgoal theory states that leaders can increase subordinate satisfaction and perf…

, Chapter: 13 -Problem: 3 >> Explain how managers can manage effective one-on-one communication.
Answer Preview: One-on-one communication can be managed by choosing the right communication medium, being a good lis…

, Chapter: 10 -Problem: 6 >> Describe basic compensation strategies and explain how they affect human resource practice.
Answer Preview: Compensation includes both the financial and the nonfinancial rewards that organizations give employ…

, Chapter: 2 -Problem: 1 >> In 10 years, Camp Bow Wow has grown from a single kennel in Denver, Colorado, to a $40  million business, with more than 150 locations. The transition from a small family business to a national chain, however, required a shift from a family-based culture to a business- and performance-based culture. A key element of Camp Bow Wow’s culture is the staff’s deep emotional connection with animals. The
Answer Preview: 1. Visible aspects of Camp Bow Wows culture include the company logo, the presence of dogs in workspaces, the dress code, the camp imagery, and Heidi …

, Chapter: 3 -Problem: 5 >> Explain to whom organizations are socially responsible.
Answer Preview: Social responsibility is a businesss obligation to benef…

, Chapter: 11 -Problem: 2 >> Use equity theory to explain how employees’ perceptions of fairness affect motivation.
Answer Preview: The basic components of equity theory are inputs, outcomes, and referents. After an internal compari…

, Chapter: 10 -Problem: 7 >> Discuss three kinds of employee separations: termination, downsizing, and turnover.
Answer Preview: Employee separation is the loss of an employee; separation can occur voluntarily or involuntarily. B…

, Chapter: 3 -Problem: 2 >> Describe the U.S. Sentencing Commission Guidelines for Organizations, and explain how they both encourage ethical behavior and punish unethical behavior by businesses.
Answer Preview: Under the U S. Sentencing Commission Guidelines, companies can be prosecuted …

, Chapter: 13 -Problem: 1 >> Explain the role that perception plays in communication and communication problems.
Answer Preview: Communication is the process of transmitting information from one person or place to another. Percep…

, Chapter: 10 -Problem: 2 >> Explain how companies use recruiting to find qualified job applicants.
Answer Preview: Recruiting is the process of finding qualified job applicants. The first step in recruiting is to co…

, Chapter: 1 -Problem: 3 >> Describe different kinds of managers.
Answer Preview: There are four different kinds of managers. Top managers are responsible for creating a cont…

, Chapter: 5 -Problem: 8 >> What is a firm-level strategy?
Answer Preview: A firm-level strategy addresses the question, How should we com…

, Chapter: 16 -Problem: 2 >> Explain the role that quality plays in managing operations.
Answer Preview: Quality can refer to a product or service free of deficiencies, or the characteristics of a product …

, Chapter: 3 -Problem: 2 >> What are the U.S. Sentencing Commission Guidelines? How do they punish unethical behavior?
Answer Preview: The U S. Sentencing Commission Guidelines are federal law…

, Chapter: 14 -Problem: 3 >> Describe the behaviors, processes, and outcomes that today’s managers are choosing to control in their organizations.
Answer Preview: Deciding what to control is just as important as deciding whether or how to control. In most compani…

, Chapter: 5 -Problem: 3 >> Explain the different kinds of corporate-level strategies.
Answer Preview: Corporate-level strategies, such as portfolio strategy and the grand strategies, help managers deter…

, Chapter: 5 -Problem: 4 >> Describe the different kinds of industry-level strategies.
Answer Preview: Industry-level strategies focus on how companies choose to compete in their industries. Five industr…

, Chapter: 4 -Problem: 1 >> Teresa Carleo, owner of Plant Fantasies, is the gardener for such well-known New York City properties as the Trump Organization, John Jay College, and Jack Resnick & Sons. In landscaping, success often boils down to big decisions over little details. Although some decisions involve plant colors and types, others involve complex negotiation with people, such as when Plant Fantasies builds designs c
Answer Preview: 1. According to Carleo, the decision to quit her old job and start Plant Fantasies was characterized by whim and emotion. Her process was not consiste…

, Chapter: 9 -Problem: 1 >> Explain the good and bad of using teams.
Answer Preview: In many industries, teams are growing in importance because they help organizations respond to speci…

, Chapter: 1 -Problem: 5 >> Explain what companies look for in managers.
Answer Preview: Companies do not want one-dimensional managers. They want managers wi…

, Chapter: 1 -Problem: 4 >> Explain the major roles and subroles that managers perform in their jobs.
Answer Preview: Managers perform interpersonal, informational, and decisional roles in their jobs. In fulfill…

, Chapter: 1 -Problem: 2 >> What are the four management functions?
Answer Preview: Henri Fayols classic management functions are known today …

, Chapter: 1 -Problem: 8 >> Explain how and why companies can create competitive advantage through people.
Answer Preview: Why does management matter? Well-managed companies are com…

, Chapter: 13 -Problem: 2 >> Describe the communication process and the various kinds of communication in organizations.
Answer Preview: Communication within an organization depends on the communication process, formal and informal commu…

, Chapter: 12 -Problem: 2 >> Describe who leaders are and what effective leaders do.
Answer Preview: Trait theory says that effective leaders possess traits or characteristi…

, Chapter: 11 -Problem: 3 >> Use expectancy theory to describe how workers’ expectations about rewards, effort, and the link between rewards and performance influence motivation.
Answer Preview: Expectancy theory holds that three factors affect the conscious choices people make about their …

, Chapter: 3 -Problem: 8 >> Explain whether social responsibility hurts or helps an organization’s economic performance.
Answer Preview: Does it pay to be socially responsible? Studies sh…

, Chapter: 5 -Problem: 2 >> Describe the steps involved in the strategy-making process.
Answer Preview: The first step in the strategy-making process is determining whether a strategy needs to be changed …

, Chapter: 12 -Problem: 7 >> Explain how visionary leadership (i.e., charismatic and transformational leadership) helps leaders achieve strategic leadership.
Answer Preview: Strategic leadership requires visionary, charismatic, and transformational leadership. Visionary lea…

, Chapter: 16 -Problem: 1 >> Discuss the kinds of productivity and their importance in managing operations.
Answer Preview: At their core, companies are production systems that combine inputs (such as labor), raw m…

, Chapter: 10 -Problem: 4 >> Describe how to select appropriate training methods and evaluate the effectiveness of that training.
Answer Preview: Training is used to give employees the job-specific skills, experience, …

, Chapter: 15 -Problem: 3 >> Describe how companies can access and share information and knowledge.
Answer Preview: Executive information systems, intranets, and corpor…

, Chapter: 6 -Problem: 7 >> How do change forces work to bring about change? How do resistance forces work against change forces?
Answer Preview: According to social psychologist Kurt Lewin, change is a function of the forces that promote change …

, Chapter: 9 -Problem: 1 >> At Holden Outerwear, it’s all about teamwork. Founder Mikey LeBlanc believes that teamwork is critical to the company’s position as an innovation leader. Holden’s use of teams is something that emerged out of necessity. For much of the company’s brief history, managers worked independently on design projects. But as the company grew, LeBlanc needed more designers, and he began looking to outside f
Answer Preview: 1. When Nikki Brush was an outside freelancer working on Holden projects, she was a member of a virtual team. Virtual teams are comprised of members who are geographically dispersed but who share work …

, Chapter: 11 -Problem: 4 >> Explain how reinforcement theory works and how it can be used to motivate.
Answer Preview: Reinforcement theory says that behavior is a function of its consequences. Reinforcement has t…

, Chapter: 4 -Problem: 4 >> Explain the steps and limits to rational decision making.
Answer Preview: Rational decision making is a six-step process in which managers define problems, evaluate alternati…

, Chapter: 9 -Problem: 2 >> Recognize and understand the different kinds of teams.
Answer Preview: Companies use different kinds of teams to make themselves more competitive. Autonomy is the key dime…

, Chapter: 7 -Problem: 5 >> Discuss the importance of identifying and adapting to cultural differences.
Answer Preview: National culture is the set of shared values and beliefs that affects the perceptions, …

, Chapter: 10 -Problem: 1 >> Explain how different employment laws affect human resource practice.
Answer Preview: Human resource management is subject to the following major federal employment laws: Equal Pay Act, …

, Chapter: 3 -Problem: 7 >> Explain how organizations can choose to respond to societal demands for social responsibility.
Answer Preview: Social responsiveness is a companys response to stakeholders …

, Chapter: 6 -Problem: 2 >> Discuss the different methods that managers can use to effectively manage innovation in their organizations.
Answer Preview: To successfully manage innovation streams, companies must manage the sources of innovation and learn …

, Chapter: 13 -Problem: 4 >> Describe how managers can manage effective organization-wide communication.
Answer Preview: Managers need methods for managing organization-wide communication and for m…

, Chapter: 2 -Problem: 1 >> Discuss how changing environments affect organizations.
Answer Preview: Environmental change, complexity, and resource scarcity are the basic components …

, Chapter: 3 -Problem: 6 >> Explain for what organizations are socially responsible.
Answer Preview: Companies can best benefit their stakeholders by fulf…

, Chapter: 6 -Problem: 3 >> Discuss the different methods that managers can use to better manage change as it occurs.
Answer Preview: The basic change process involves unfreezing, change, and refreezing. Resistance to change, which st…

, Chapter: 5 -Problem: 1 >> Specify the components of sustainable competitive advantage and explain why it is important.
Answer Preview: Firms can use their resources to create and sustain a competiti…

, Chapter: 13 -Problem: 2 >> What role do perceptions (of oneself and others) play in the communication process?
Answer Preview: Perception-based differences can lead to differences in the attributions (internal or external) that …

, Chapter: 9 -Problem: 4 >> Explain how to enhance work team effectiveness.
Answer Preview: Companies can make teams more effective by setting team goals and managing how team members are sele…

, Chapter: 15 -Problem: 1 >> Brian Durkee is the director of operations at Numi Organic Tea. Right before he joined Numi, the company had just begun to implement an efficient enterprise resource planning (ERP) system with the integrated inventory management and accounting to develop an advantage in sustainable supply-chain management. In this video, Durkee explains how Numi is dedicated to sustainable supply-chain management,
Answer Preview: 1. Numi faces several challenges in managing information. First, it has the challenge of ensuring that all of its employees and suppliers are creating …

, Chapter: 16 -Problem: 3 >> Explain the essentials of managing a service business.
Answer Preview: Services are different from goods. Goods are produced, tangible, and storable. Services are performe…

, Chapter: 2 -Problem: 2 >> How do environmental change, environmental complexity, and resource scarcity affect uncertainty?
Answer Preview: Environmental change, environmental complexity, and resource scarcity affect envir…

, Chapter: 4 -Problem: 1 >> Discuss the benefits and pitfalls of planning.
Answer Preview: Planning involves choosing a goal and developing a method for achieving that goal. Plann…

, Chapter: 12 -Problem: 5 >> Discuss Hersey and Blanchard’s Situational Leadership® theory.
Answer Preview: According to situational theory, leaders need to adjust their lea…

, Chapter: 14 -Problem: 1 >> According to Andy Pforzheimer, food is only 50 percent of the experience at his restaurants. The rest comprises intangibles like ambience and conversation with the staff. To ensure consistent quality across the board, Barcelona uses five “feedback loops” that gauge restaurant performance: a “secret shopper” program, credit card rewards for customers who complete surveys, customer comment cards, e
Answer Preview: 1. In the video, Barcelona uses multiple methods of controlling financial performance. First, managers hold weekly meetings during which chefs and gen…

, Chapter: 8 -Problem: 4 >> Discuss the different methods for job design.
Answer Preview: Companies use specialized jobs because they are economical and easy to learn and dont require highly …

, Chapter: 1 -Problem: 6 >> Discuss the top mistakes that managers make in their jobs.
Answer Preview: Another way to understand what it takes to be a manager is to lo…

, Chapter: 10 -Problem: 10 >> What are the four kinds of employee separation?
Answer Preview: Employee separation is the voluntary or involuntary loss of an empl…

, Chapter: 16 -Problem: 5 >> Discuss the elements of total quality management (TQM).
Answer Preview: TQM is an integrated, principle-based, organization-wide strate…

, Chapter: 10 -Problem: 3 >> Describe the selection techniques and procedures that companies use when deciding which applicants should receive job offers.
Answer Preview: Selection is the process of gathering information about job applicants to decide who should be offer…

, Chapter: 7 -Problem: 4 >> Explain how to find a favorable business climate.
Answer Preview: The first step in deciding where to take your company …

, Chapter: 12 -Problem: 1 >> Although consistency and conformity are critical to the success of any chain, Camp Bow Wow seeks creative input from its franchisees. Founder Heidi Ganahl keeps a door open for anyone who wants to meet and offer feedback. The policy has produced many visible improvements to the company. Because franchise companies attract hundreds of independent business owners into the system, Ganahl has to work
Answer Preview: 1. Heidi Ganahl is driven by her passion for dogs, and she has a clear, well-articulated vision of w…

, Chapter: 16 -Problem: 4 >> Describe the different kinds of manufacturing operations
Answer Preview: Manufacturing operations produce physical goods. Manufacturing operations can be classified according to the amount of processing or assembly that occ…

, Chapter: 13 -Problem: 10 >> Explain how managers can encourage broad-based upward communication.
Answer Preview: Anonymous company hotlines, survey feedback, frequent informal meetings, and surprise visits help ma…

, Chapter: 11 -Problem: 1 >> LivingSocial Escapes, which offers a range of outdoor excursions, demands high commitment from employees. When hiring new workers, founder Bram Levy offers only the most basic outline of job responsibilities. “Think about the brand and what we’re trying to develop,” Levy tells new recruits. “Now take it and formulate what you think will be best and run with it.” The employees must then come up wi
Answer Preview: 1. Living Social Escapes is about adventure, experiences, and the great outdoors. People who work at the social travel firm are dedicated to fulfillin…

, Chapter: 10 -Problem: 5 >> Discuss how to use performance appraisal to give meaningful performance feedback.
Answer Preview: Most employees and managers intensely dislike the performance appraisal process. Some of the problem…

, Chapter: 8 -Problem: 5 >> Differentiate between mechanistic and organic organizations and identify which design technique is appropriate for each.
Answer Preview: Mechanistic organizational structures wo…

, Chapter: 7 -Problem: 3 >> Explain the different ways that companies can organize to do business globally.
Answer Preview: The phase model of globalization says that as companies move from a domest…

, Chapter: 15 -Problem: 2 >> Explain the basics of capturing, processing, and protecting information.
Answer Preview: Electronic data capture (bar codes, radio frequency identification [RFID] tags, scanners, and optica…

, Chapter: 4 -Problem: 5 >> Explain how group decisions and group decision-making techniques can improve decision making.
Answer Preview: When groups view problems from multiple perspectives, use more information, have a diversity of know…

, Chapter: 2 -Problem: 3 >> Explain the five components of the specific environment.
Answer Preview: The specific environment is made up of five components: customers, competitors, suppliers, indu…

, Chapter: 16 -Problem: 8 >> What is inventory and how is it typically measured?
Answer Preview: Inventory is the amount and number of raw materials, parts, and …

, Chapter: 16 -Problem: 7 >> Describe the different levels of processing in manufacturing operations.
Answer Preview: There are three ways to think of operations in terms …

, Chapter: 3 -Problem: 1 >> After a trip to cacao farms in Central America, Joe Whinney decided to build the first organic, fair-trade chocolate factory in the United States. Whinney hoped to help solve social and environmental issues by operating a profitable and ethical business. Theo Chocolate is finding good success in the organic foods industry, but perhaps the most exciting thing for “Theonistas” is that the company i
Answer Preview: 1. Theo Chocolates strategy for social responsibilty is best described as proactive. As defined in the text, a company using a proactive strategy will …

, Chapter: 2 -Problem: 5 >> Explain how organizational cultures are created and how they can help companies be successful.
Answer Preview: Organizational culture is the set of key values, beliefs, and attitudes shared by organizational mem…

, Chapter: 9 -Problem: 3 >> Describe the general characteristics of work teams.
Answer Preview: The most important characteristics of work teams are team norms, cohesiveness, size, conflict, and d…

, Chapter: 8 -Problem: 6 >> Explain the methods that companies are using to redesign internal organizational processes (i.e., intraorganizational processes).
Answer Preview: Today, companies are using reengineering, empowerment, and behavioral informality to change their in…

, Chapter: 5 -Problem: 5 >> Explain the components and kinds of firm-level strategies.
Answer Preview: Firm-level strategies are concerned with direct competition between firms. Market commonality and re…

, Chapter: 4 -Problem: 3 >> Discuss how companies can use plans at all management levels, from top to bottom.
Answer Preview: Proper planning requires that the goals at the bottom and middle of the organization …

, Chapter: 1 -Problem: 1 >> Sue Ryan, a Camp Bow Wow franchisee from Colorado, knows the ins and outs of managing a care center for pets. To help launch her business a few years ago, Ryan recruited experienced pet-care worker Candace Stathis, who joined the team as a camp counselor. Ryan soon recognized that Stathis was a star performer with a natural ability to work with clients and pets alike, and today serves as the camp’
Answer Preview: 1. The three general categories of management skills are conceptual skills, human skills, and technical skills. Conceptual skill, which is the most im…

, Chapter: 3 -Problem: 4 >> Explain what practical steps managers can take to improve ethical decision making.
Answer Preview: Employers can increase their chances of hiring ethical employees by administering overt integr…

, Chapter: 11 -Problem: 9 >> What are the components of goal-setting theory?
Answer Preview: Goal-setting theory states that people will be motivated to the extent to w…

, Chapter: 7 -Problem: 1 >> Although an American brand, Holden apparel is made in China. The company would like to manufacture in the United States, but government regulations, labor costs, and high corporate tax rates are too heavy a burden. Availability of materials is another factor, as many of the pieces that Holden needs, like buttons, snaps, and fabrics, would still have to be brought in from Asia even if the garment
Answer Preview: 1. The four stages of globalization include the domestic stage, the international stage, the multinational stage, and the global (stateless) stage. Answers may vary, but Oregon-based Holden lies mostl…

, Chapter: 1 -Problem: 7 >> Describe the transition that employees go through when they are promoted to management.
Answer Preview: Managers often begin their jobs by using more formal authority and fewe…

, Chapter: 2 -Problem: 2 >> Describe the four components of the general environment.
Answer Preview: The general environment consists of economic, technological, sociocultural, and political and …

, Chapter: 7 -Problem: 2 >> Explain why companies choose to standardize or adapt their business procedures.
Answer Preview: Global business requires a balance between global consistency and lo…

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